Credit for Meals Containing Allergens

If you receive a meal from MacroPlate that contains ingredients you are allergic to, please follow this guide to request a credit for your account and help us improve our service to you.

Immediate Action: Contact Customer Care

As soon as you realize that a delivered meal contains allergens you are allergic to, please contact MacroPlate's customer care immediately. Our team is ready to assist you promptly to address your concerns and ensure your satisfaction.

Account Credit Process

Once you contact customer care about an allergen issue, the following steps will take place:

1. Our support team will verify the meal details and allergic ingredient reported.
2. Your account will be credited for the affected meal automatically.
3. We will take steps internally to prevent similar allergen issues in future deliveries.

Preventing Allergen Issues in Future Meals

To help us serve you better and avoid allergen problems, please:

• Keep your dietary preferences and allergen information up to date in your online account.
• Review your meal selections carefully each week and modify if necessary.
• Notify customer care immediately if you experience any allergen-related concerns.

Contacting MacroPlate Customer Care

You can reach our friendly support team via:

• Phone: [Insert customer care phone number]
• Email: [Insert customer care email address]
• Live Chat: Available on our website at https://macro-plate.com/

Additional Support

If you have any questions about managing your subscription, modifying meal plans to accommodate allergies, or need nutrition advice, our knowledgeable and supportive team is here to help every step of the way.