Refund Charge on Incorrect Card and Bill Correct Card

Managing your payment information correctly is essential to ensure a smooth experience with MacroPlate, your trusted meal delivery service. If you have been charged on an incorrect card, this guide will help you request a refund and update your payment details effectively.

Understanding Payment Changes and Refunds

At MacroPlate, we strive to provide flexible payment management for our health-conscious subscribers. However, there are cutoff times after which payment methods cannot be changed for processed orders. If you notice a charge on an incorrect card, please be aware of the following policies:

• If your charge occurred before the payment cutoff time, we can refund the amount from the incorrect card and apply the charge to your correct American Express card.
• If the charge is already processed past the cutoff time, we cannot update that transaction's payment method. However, future invoices will be billed to your updated Amex card.

Step-by-Step Guide to Update Your Payment Details and Request a Refund

1. Log in to your MacroPlate account at https://macro-plate.com/account.
2. Navigate to the “Billing & Payment” section in your account dashboard.
3. Update your credit card information by entering your correct American Express details and save the changes.
4. Contact our support team via email at [e-mail] or phone at [Insert phone number], stating that a charge was made on an incorrect card and request a refund.
5. Provide the transaction details including date, amount, and the incorrect card used for quicker assistance.
6. Our support team will verify the transaction timing and assist with the refund if the charge falls within the allowed refund window.

Important Notes

Please ensure your updated payment information is correct to avoid any interruptions or delays in your meal deliveries. Regularly verify your payment info especially before the Monday and Thursday delivery cutoff times. We appreciate your understanding and are here to support your healthy lifestyle journey every step of the way.

Need More Help? Contact MacroPlate Support

If you have additional questions about billing or your subscription, please reach out to our warm and knowledgeable support team. We’re committed to helping you maintain convenience and freshness in your meal planning.