Incorrect Delivery Fee Charges

Why Was I Charged Incorrectly for My Delivery Fees?

At MacroPlate, we strive to ensure our valued customers are accurately charged for their meal deliveries, including delivery fees. If you’ve noticed unexpected or incorrect delivery fees on your account, this guide will help you understand possible reasons and the steps to resolve the issue promptly.

Common Reasons for Delivery Fee Discrepancies

• Changes in your delivery schedule that were not updated in your account settings, causing mismatched fees.
• Applying promotions or discounts incorrectly or after the delivery fee was charged.
• Technical or system errors during billing or checkout processes.
• Multiple deliveries or add-ons that may have increased delivery fees.

How to Verify Your Delivery Schedule

To avoid delivery fee discrepancies, please ensure your delivery schedule is current. Here’s how you can check and update it online:

1. Log in to your MacroPlate account at https://macro-plate.com/account.
2. Navigate to the "Delivery Preferences" section.
3. Review your upcoming delivery dates and times.
4. Make any necessary changes or skip deliveries if needed, then save your updates.

What to Do if You Still Believe You Were Charged Incorrectly

If after verifying your delivery schedule you believe your delivery fees were still charged incorrectly, please contact our customer care team. We are here to help and will review your account promptly to make any necessary fee adjustments.

To contact customer care:

• Email us at [e-mail] with your order details and concerns.
• Chat with a support agent via the live chat on our website during business hours.
• Call our support hotline at [Insert phone number], available Monday through Friday from 9 AM to 6 PM PST.

How We Support You

At MacroPlate, we understand how important accurate billing is to your health-conscious lifestyle and convenience. Our support team is warm, knowledgeable, and ready to assist you with any billing or delivery questions. We appreciate your trust and strive to make every meal experience seamless and satisfying.

Additional Resources

• Visit our Help Center for detailed articles on managing your subscription and deliveries: https://macro-plate.com/help
• Review our Delivery FAQs for common questions related to schedules and fees.

Thank you for choosing MacroPlate for your healthful meal delivery needs! We are here to ensure your experience is enjoyable and transparent every step of the way.